Delivery

SHIPPING INFORMATION

Please note, we no longer use APC courier. Unfortunately for technical reasons, we are unable to take this option off our website. Due to this you will receive a dispatch confirmation stating tracking is for APC, please disregard this as your tracking will be for Royal Mail only.

If you need any help understanding our shipping, please get in touch with us.

We use Royal Mail 2nd class signed for (2-3 working days) or Royal Mail £3 paid postage (1st Class signed for) UK deliveries. We offer free UK  delivery on all orders over £30, with the option to upgrade to Special Delivery (Next Working Day) for an additional £5.00 - Royal Mail Only. 

When goods are in stock, orders received by 12 noon will be shipped that day by Royal Mail. Orders received after that time may not be dispatched until the following day, even when "next day" delivery has been requested. In the event that we cannot ship your order within 48 hours we will e-mail you with an expected delivery date.

WHAT TO DO IF YOUR SHIPMENT IS LATE

E-mail us info@themountainfactor.com or call us on 01539 432752

INTERNATIONAL SHIPPING

Where possible we use Royal Mail. Within the EU our initial charge is £20 for the first item and £6.50 for additional items and for the rest of the world our initial charge is £25 and £6.50 for additional items. If the total shipping is disproportionately high (e.g. for small items) please contact us for excess carriage charges to be refunded. For other destinations, as the weight of items differ greatly we will consider each case on its own merits. We will endeavour to keep postage costs to a minimum using economy services. However, if special arrangements are requested we will contact you to arrange a postage charge.